Refund policy
Our Promise to You
At Buttercup Apothecary, we stand behind every product we make. Our small-batch formulas are crafted in Sonoma County using the finest grass fed tallow, A5 Wagyu tallow, and premium botanicals — and we want you to love what you put on your skin.
That is why we offer the 120-Day Gold Standard Guarantee: one of the most generous satisfaction policies in luxury skincare. If you are not completely satisfied with your purchase for any reason, we will make it right.
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The 120-Day Gold Standard Guarantee
What It Covers
The 120-Day Gold Standard Guarantee applies to all verified Buttercup Apothecary purchases, including purchases made through buttercupapothecary.com, TikTok Shop, farmers markets, in-person sales, and other authorized Buttercup sales channels.
If you are not satisfied with your purchase for any reason within 120 days of the applicable purchase date, you are eligible for a full refund. Opened, used, and even empty products are covered — product condition alone does not disqualify an otherwise verified purchase.
What "Satisfied" Means
This is a satisfaction guarantee, not a results guarantee. We are a cosmetics company. Our products are designed to moisturize and support the appearance of healthy skin. Individual results vary based on skin type, lifestyle, and consistency of use. We make no medical claims and our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
If you have used the product and it simply is not right for you — the texture, the scent, the way it interacts with your skin — that is exactly what this guarantee is for.
Physical Return (Case-by-Case)
Whether a physical return is required is determined case-by-case. In many cases we do not require a return — simply contact us with your order number or order confirmation email and we will process your refund.
If we do ask you to send something back, we provide and pay for return shipping with a prepaid label or equivalent method.
Samples
Any complimentary samples included with your order are yours to keep, regardless of whether you request a refund on your primary purchase.
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How to Request a Refund
To submit a refund request under the 120-Day Gold Standard Guarantee:
- Email us at [email protected] with the subject line "Gold Standard Guarantee Request"
- Include your order number or the email address used at checkout
- Let us know which product(s) you are requesting a refund for
- No need to explain why — though we always welcome feedback
We will respond within 2 business days and process your refund promptly.
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Refund Processing
Method: Refunds are issued to the original payment method used at checkout. If the original payment method is no longer available, we will work with you individually to find the best resolution.
Timing: Once your refund is approved, please allow 5–10 business days for the funds to appear in your account. Processing times vary by bank and payment provider.
Partial Refunds: If you purchased a bundle or multi-product order and are only requesting a refund on select items, we will issue a partial refund for those items.
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What Is Not Covered
The following are not covered under the 120-Day Gold Standard Guarantee:
- Orders placed through third-party retailers or marketplaces not authorized by Buttercup Apothecary
- Requests submitted more than 120 days after the applicable purchase date
- Fraudulent or repeat abuse of the guarantee
- Purchases that cannot be verified through proof of purchase or our records when the transaction can't otherwise be located
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Damaged or Incorrect Orders
If your order arrives damaged, leaking, or incorrect, please email us at [email protected] within 14 days of delivery with a photo of the issue. We will replace or refund affected items immediately, at no cost to you.
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Contact Us
Buttercup Apothecary LLC
1275 4th Street #160, Santa Rosa, CA 95404
Email: [email protected]
Website: buttercupapothecary.com
Because grass fed wasn't luxury enough.