Terms of service
Please read these Terms of Service carefully before using buttercupapothecary.com or purchasing any products from Buttercup Apothecary. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
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1. About Buttercup Apothecary
Buttercup Apothecary LLC is a small-batch luxury skincare company based in Sonoma County, California. We handcraft skincare products using grass fed tallow, A5 Wagyu tallow, botanicals, and natural ingredients.
Business Address: Buttercup Apothecary LLC, 1275 4th Street #160, Santa Rosa, CA 95404
Contact: [email protected] | buttercupapothecary.com
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2. Use of This Website
2.1 Eligibility
You must be at least 18 years of age to purchase products from buttercupapothecary.com. By placing an order, you represent that you are 18 years of age or older.
2.2 Permitted Use
You may use our website for lawful personal purposes only. You agree not to:
- Use the site in any way that violates applicable federal, state, or local laws or regulations
- Reproduce, duplicate, copy, sell, or exploit any portion of our website without express written permission from Buttercup Apothecary
- Engage in any conduct that restricts or inhibits any other user from using the site
- Introduce any viruses, malicious code, or other harmful material to our website
- Attempt to gain unauthorized access to any part of our website or its related systems
2.3 Intellectual Property
All content on buttercupapothecary.com — including but not limited to product names, descriptions, photography, graphics, logos, and the Buttercup Apothecary brand identity — is the intellectual property of Buttercup Apothecary LLC and is protected by applicable copyright, trademark, and trade dress laws. Unauthorized use is strictly prohibited.
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3. Products and Pricing
3.1 Product Descriptions
We make every effort to describe our products accurately, including ingredients, intended use, and product photography. Minor variations in color or texture may occur due to the handcrafted, small-batch nature of our products and differences in screen display settings. These variations do not constitute a defect.
3.2 Pricing
All prices are listed in U.S. dollars (USD). Prices are subject to change at any time without notice. The price charged for your order will be the price in effect at the time your order is placed.
3.3 Availability
All products are subject to availability. Because our products are handcrafted in small batches, certain items may sell out. We reserve the right to limit quantities or discontinue products at any time.
3.4 FDA Cosmetic Disclaimer
All Buttercup Apothecary products are cosmetics, not drugs. Our products are intended solely for external cosmetic use — to moisturize and support the appearance of healthy skin. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Statements made about our products have not been evaluated by the U.S. Food and Drug Administration (FDA).
If you have a skin condition, allergy, or medical concern, please consult a qualified healthcare professional before use. If irritation occurs, discontinue use immediately.
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4. Orders and Payment
4.1 Order Acceptance
Your placement of an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. Order confirmation emails are acknowledgments of receipt, not acceptance. Acceptance occurs when your order ships.
4.2 Payment
We accept major credit cards, debit cards, and other payment methods available at checkout via Shopify Payments. All transactions are processed securely. We do not store your payment card information. See our Privacy Policy for full details.
4.3 Sales Tax
Sales tax will be applied to orders as required by applicable law based on your delivery address. The applicable tax amount will be displayed at checkout before you complete your purchase.
4.4 Order Cancellation
Orders may be cancelled before they ship. To request a cancellation, email [email protected] immediately after placing your order. Once an order has been fulfilled and shipped, it cannot be cancelled but may be eligible for a refund under the 120-Day Gold Standard Guarantee.
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5. The 120-Day Gold Standard Guarantee
All purchases made through buttercupapothecary.com are covered by the Buttercup Apothecary 120-Day Gold Standard Guarantee. If you are not completely satisfied with your purchase for any reason within 120 days of your order date, you are eligible for a full refund to your original payment method.
The 120-Day Gold Standard Guarantee is a satisfaction guarantee, not a results guarantee. Results from cosmetic products vary by individual. Buttercup Apothecary makes no representations or warranties regarding specific outcomes from product use.
Full terms of the guarantee, including the claims process, are set forth in our Return and Refund Policy at buttercupapothecary.com/policies/refund-policy, and on the dedicated Gold Standard Guarantee page at buttercupapothecary.com/pages/the-gold-standard-guarantee.
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6. Shipping and Delivery
Shipping terms, processing times, carrier information, and delivery policies are governed by our Shipping Policy, available at buttercupapothecary.com/policies/shipping-policy. By placing an order, you agree to the terms of our Shipping Policy.
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7. Limitation of Liability
To the fullest extent permitted by applicable law, Buttercup Apothecary LLC, its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our products, website, or services — even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from your use of our products or website shall not exceed the amount you paid for the specific product giving rise to the claim.
Nothing in these Terms limits our liability for gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law.
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8. Disclaimer of Warranties
Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Buttercup Apothecary disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components.
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9. Customer Reviews and User-Generated Content
We welcome honest customer reviews, including critical feedback. You will not be penalized, restricted, or charged for posting a truthful review of your experience with our products or services. Nothing in these Terms shall be construed to prohibit or discourage you from sharing your genuine opinions about Buttercup Apothecary products.
If you submit reviews, photos, feedback, or other content to our website or social media channels, you grant Buttercup Apothecary a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, and display that content for marketing and business purposes. You retain ownership of your review. You represent that you own or have the right to share such content.
We reserve the right to remove user-generated content that is unlawful, false, misleading, harassing, offensive, or unrelated to our products. We will not remove a review solely because it reflects a negative experience or opinion.
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10. Third-Party Links
Our website may contain links to third-party websites for your convenience. Buttercup Apothecary does not control or endorse the content, products, or services of any third-party site. We are not responsible for the practices or privacy policies of linked sites. Visiting third-party links is at your own risk.
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11. Privacy
Your use of our website and services is also governed by our Privacy Policy, available at buttercupapothecary.com/policies/privacy-policy. Our Privacy Policy is incorporated into these Terms by reference.
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12. Indemnification
You agree to indemnify, defend, and hold harmless Buttercup Apothecary LLC and its owners, employees, and agents from any claims, damages, losses, or expenses — including reasonable legal fees — arising out of your use of our website or products, your violation of these Terms, or your infringement of any third-party rights.
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13. Governing Law and Dispute Resolution
13.1 Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles.
13.2 Informal Resolution
Before initiating any formal dispute, you agree to contact us at [email protected] and give us a reasonable opportunity — at least 30 days — to resolve the matter informally.
13.3 Venue
Any dispute that cannot be resolved informally shall be submitted to the state or federal courts located in Sonoma County, California. You consent to the personal jurisdiction of such courts.
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14. Changes to These Terms
We may update these Terms of Service from time to time. When we do, we will revise the "Last Revised" date at the top of this page. Your continued use of our website after updated Terms are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
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15. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
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16. Entire Agreement
These Terms of Service, together with our Privacy Policy, Return and Refund Policy, and Shipping Policy, constitute the entire agreement between you and Buttercup Apothecary LLC regarding your use of our website and purchase of our products. They supersede all prior agreements, representations, and understandings.
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17. Contact Us
Buttercup Apothecary LLC
1275 4th Street #160, Santa Rosa, CA 95404
Email: [email protected]
Website: buttercupapothecary.com
Because grass fed wasn't luxury enough.