Shipping policy

Small-Batch Made to Order

Every Buttercup Apothecary product is handcrafted in small batches in Sonoma County, California. Because we make our products in limited runs to preserve freshness and quality, we appreciate your patience — and we promise the extra care is worth it.

---

Order Processing

Processing Time

Orders are processed within 2–3 business days of payment confirmation. Business days are Monday through Friday, excluding federal holidays.

Because our products are handcrafted in small batches, processing times may occasionally extend beyond this window due to production schedules. If your order will be delayed beyond 3 business days, we will notify you by email with an updated timeline. We believe in transparent communication and will always keep you in the loop.

Order Cut-Off

Orders placed after 12:00 PM Pacific Time on a Friday, or on a weekend or holiday, will begin processing on the next business day.

---

Domestic Shipping

Carriers

We primarily ship via USPS due to competitive rates and reliable service for our package sizes. Depending on your location, package dimensions, or special circumstances, we may also ship via UPS or FedEx. If you have a carrier preference, please note it in your order comments and we will do our best to accommodate.

Shipping Options

USPS Ground Advantage — 2–5 business days — Standard domestic; most orders
USPS Priority Mail — 1–3 business days — Faster delivery; tracking included
UPS / FedEx Ground — 1–5 business days — Available by request or carrier substitution
UPS / FedEx Express — 1–2 business days — Available by request; additional cost may apply

Delivery estimates are provided by the carrier and are not guaranteed. Transit times begin once your order leaves our facility, not from the order date.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address, package weight, and selected service. We strive to pass carrier rates through at cost and do not mark up shipping.

Free Shipping

We periodically offer free shipping promotions to our customers. Check our website or subscribe to our email list to be notified of active offers.

Tracking

A tracking number will be emailed to you once your order ships. You can use this number to track your package directly on the carrier's website.

---

P.O. Boxes and APO/FPO Addresses

We ship to P.O. Boxes and APO/FPO addresses via USPS. Please note that delivery to military addresses may take longer than standard estimates.

---

International Shipping

International shipping is not available at this time. We currently ship to domestic U.S. addresses only. International shipping options will be announced when available. Join our email list to be notified.

---

Address Accuracy

Please double-check your shipping address before completing checkout. Buttercup Apothecary is not responsible for orders lost or delayed due to an incorrect or incomplete address provided at checkout. If you notice an address error after placing your order, email us immediately at [email protected] and we will do our best to correct it before the order ships.

---

Lost, Stolen, or Damaged Packages

If your package is marked as delivered but has not arrived, please first check with neighbors and your building's front desk or mail area. If the package is still missing after 3 business days, contact us at [email protected] and we will work with the carrier to investigate.

If your order arrives damaged, email us within 14 days of delivery with a photo of the damage. We will arrange a replacement or refund.

We are not responsible for packages lost or stolen after confirmed delivery. However, we will always work with you to find a fair resolution.

---

Buttercup Apothecary LLC
1275 4th Street #160, Santa Rosa, CA 95404
Email: [email protected]
Website: buttercupapothecary.com

Because grass fed wasn't luxury enough.